$7,500
Install, one time
Charter guests write to several firms at once.
They book with the firm that answers well, first.
First Response Concierge is that answer.
At most firms, the reply still comes by hand.
From a shared inbox. Hours later.
By then the guest has booked elsewhere, and no one can say where the conversation was lost. Follow-up depends on memory, and memory is where charter weeks go to die. One system ends that: every inquiry answered in under 60 seconds, day and night, and followed up until it books or closes.
One problem. One promise. One product, identical for every firm. Only the firm's own data changes.
On your website, answering from your fleet data only: rates, inclusions, itineraries, availability. It never invents a price, a date, or a policy. What it cannot answer, it hands to your broker with the full conversation attached.
Dates, party size, destination, and budget, gathered in one short form. Your broker receives a qualified lead, not a vague message.
An immediate, personal reply to the guest. Then three considered touches over the following days. Any reply from the guest ends the sequence. Your broker may pause it on any lead, at any time.
Every inquiry in one panel: reference code, priority score, the complete conversation. Each new lead also arrives by email the moment it is placed.
The care plan keeps your fleet data current, refines answers from real guest questions, and reports your inquiries monthly. Month to month. Cancel by email.
Deposit received. Your firm sends fleet sheets, rate cards, and house rules.
The concierge is built on your data. Intake and follow-up are set.
You review the concierge against your own fleet and request corrections.
Live on your website. The balance comes due. The care plan begins.
A working concierge, not a slide deck. Ask it a question. Place a sample inquiry. See the lead your broker would receive. The demonstration runs on sample vessel data, labeled as such. Yours is built on your own fleet.
The same discipline, extended to a small number of founding engagements in adjacent markets. Each is scoped individually, and opened to few firms at a time.
Speed to lead for penthouse and luxury listings. Portal, evening, and weekend inquiries answered to the same standard, and followed up until the tour books or the lead closes.
Guest communication, around the clock. Before arrival, during the stay, after checkout, answered in the host's voice. Anything unusual is escalated to the manager at once.
APA expense reconciliation. Expenses captured as they happen and returned as one clean, owner ready report, in place of paper receipts and spreadsheets deciphered weeks later.
Lender questionnaires and estoppel coordination under one accountable owner: intake, deadlines, and answer assembly, so no closing document sits unwatched.
Speed is the product. Everything else in this division exists to support that standard.
A price, a date, or a policy comes from the client's own data, or it does not go out.
Until it books or closes. No lead lives in a shared inbox. No follow-up depends on memory.
The work is identical for every client, so any client can show a peer exactly what they would receive.
Built to be forwarded.
Every client receives a personal demonstration link, headed with their firm's name, made to be passed on in one tap and one sentence. When a firm you refer signs and pays its deposit, your next month of care is ours to give: a $1,250 value, offered in service as a thank you, never as a discount.
LUXE works by email only. There are no sales calls. Send your firm's name and your market, and you will receive the demonstration built on your own fleet or listings. We answer our own inquiries the way we will answer yours.